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Delivery:
The Reflective Office offers Free Delivery to locations within Mainland UK at our discretion. Delivery charges may therefore apply in certain circumstances, so please contact the sales office on 0800 298 7033 for
more details.
If Delivery is required outside of mainland UK please call us for a competitive quote.
Installation Service:
The Reflective Office offers a Free Installation service with the majority of orders - at our discretion.
We offer a professional installation service which is carried out by factory
trained technicians who will deliver to any floor and/or multiple locations and remove all packaging
materials when finished.
Retention of Ownership Property and title of the goods remains with Reflective
Office until full payment has been received.
Prices:
All prices quotes are exclusive of VAT at the prevailing rate.
Payment Options:
All Credit, debit cards and cheques accepted.
Credit facilities available subject to status.
All Government funded bodies qualify for credit facilities (Education, NHS,
local authorities, emergency services etc).
American Express Credit cards subject to 3.5% surcharge.
Discrepencies/Damages:
We must be notified with any discrepancies and damages within 30
days of delivery.
Guarantee:
All products are covered by a minimum 12 month manufacturer's warranty.
We reserve the right to repair or replace faulty goods at our discretion.
Goods subjected to fair wear and tear are not covered.
Goods that have been tampered with or subjected to inappropriate use are
not covered.
Reflective Office accepts no liability for any consequential loss, damage,
cost or expense occurred whatsoever which arise out of the use of goods
supplied by us.
Returns:
All returns are accepted at the discretion of Reflective Office
and under certain circumstances we reserve the right to refuse returns.
We reserve the right to charge for returned goods that have been ordered
in error or are no longer required. Any goods that have been made to order
cannot be returned.
All deliveries should be checked by the Customer promptly against the accompanying
consignment note. If the goods are damaged or differ to the quantities or
items on the consignment note then Reflective Office must be notified within
48 hours of delivery. Regardless of any reason Reflective Office will not
accept the return of any goods supplied against a Customer's order unless
Reflective Office's agreement has been given in writing.
Without prejudice to your statutory rights, Goods may only be returned if
they are unused, unassembled, in their original packaging and in a resalable
condition. Goods to be returned will be collected by us or our agents. Reflective
Office reserves the right to charge a minimum handling fee of 20% of the
value of the goods for items returned when orders were placed in error or
not wanted. This will be deducted from any refund given. Goods to be returned
will be kept safe and secure until such time as they are collected by us.
Any damage to the Goods will be deducted from any refund given in addition
to the minimum handling fee (if applicable) referred to above. We will refund
the price of the Goods (if a refund is applicable) to you less any deductions
in terms of the above clause once the Goods have been examined and within
30 days of their collection from you by Reflective Office or persons assigned
by us.
Changes/Corrections
Whilst we take the up most care to ensure that
all information and pricing is accurate we reserve the right to change or
correct any errors without prior notification. |
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